About the Role

We’re hiring a full-time, remote Account Manager to join our fast-growing team. You’ll report directly to our Director of Operations and serve as the primary face of Boost for dozens of client accounts. Your mission is to retain and grow client relationships, proactively solve problems, and make sure every client sees the value of what we do beyond the numbers.

You’ll run client calls, send reports, investigate concerns, and be a true partner to each practice. Sometimes that means doing deep QA and surfacing insights. Sometimes it means sending a surprise breakfast or showing up at a conference. You’ll have a lot of autonomy, and we’ll expect you to use it well.

• Full-time W2 role
  
• Remote (U.S.-based)
  
• Travel 3 to 6 times per year to industry events
  
• Reports to Liam Welch, Director of Operations
  
• Competitive compensation based on experience

What You’ll Do

• Manage client relationships and own their long-term retention
  
• Proactively monitor client health, flag issues before they escalate, and surface wins
  
• Lead monthly or quarterly strategy calls tailored to each client’s style and goals
  
• Serve as the primary point of contact for reports, questions, and check-ins
  
• Translate data into clear, compelling narratives using real examples from our system
  
• Build multiple internal champions at each practice so Boost becomes indispensable
  
• Educate new stakeholders through lunch and learns, recaps, or team walkthroughs
  
• Work with CEO to represent Boost at conferences, dinners, and other in-person relationship touchpoints
  
• Use emotional intelligence and intuition to know when to reach out or surprise and delight
  
• Collaborate with internal teams to get the answers, data, or support needed
  
• Help clients understand our value, even when they’re unsure or lead volume fluctuates
  
• Operate in ambiguity, take ownership, and move quickly without micromanagement

What You’ll Bring

• Experience on the business side of an ophthalmology practice (like a practice manager or director of operations) or proven account management experience supporting similar types of clients — ideally in healthcare, private practice, or high-touch service environments
  
• Credibility with physicians, executives, and practice leadership — you can speak their language and earn their trust
  
• High emotional intelligence and adaptability across a wide range of personalities
  
• Confidence to dig into Interacts, contact center reports, or data when needed
  
• Ability to craft narratives and highlight Boost’s impact with clarity and creativity
  
• Self-motivation, resourcefulness, and a calm, confident presence
  
• Deep care for clients and a strong sense of ownership over relationships
  
• Natural likability — people enjoy talking to you and trust your advice
  
• Excellent communication skills, both written and verbal

About Boost Patients

We help private healthcare practices convert more leads into actual patient consultations. Most of our work is with ophthalmology clinics, but we also support practices in bariatrics, dental implants, orthodontics, hair restoration, and other cash-pay specialties.

We’re not a marketing agency. We don’t run ads. We focus entirely on follow-up, contact center support, and scheduling — making sure new patient inquiries don’t fall through the cracks.

Our clients are busy. Their teams are stretched thin. They’re often frustrated by missed calls, delayed replies, and leads that never turn into appointments. That’s where we come in. We act as an extension of their team, helping them move faster, respond better, and close more consultations.

Our system blends real human outreach with smart automation and strategic support. We move quickly, take ownership, and care deeply about results. We’re a fully remote company with a startup feel, and we live by three values:

Grit. All Gas No Brakes. Take Ownership.

If that sounds like the kind of team you’d thrive in, we’d love to meet you.

To Apply

Along with your resume, please submit a short video (3–5 minutes) responding to the following prompts:

1. Tell us about a time you helped retain a customer, client, or relationship — even if that wasn’t your official job title. What did you do, and how did it turn out?
2. Share an example of how you helped someone see the value of your work or your team’s work, especially when it wasn’t obvious from the data alone.
3. Why do you think you’d be a great fit for Boost?

Production quality doesn’t matter — your phone or webcam is perfect. Upload to an unlisted YouTube link, use Loom, or share via Google Drive or Dropbox, and include the link in your application.