In this episode, Stephanie Collins, CEO of Austin Retina Associates, joins Guido Piquet to break down what it really takes to run a successful retina practice. From managing high patient volumes to tackling communication gaps and driving lean process improvements, Stephanie shares lessons learned from scaling her team and operations. If you’re looking to improve efficiency, elevate patient experience, and build a more resilient practice, this one’s worth a listen.
Connect with Stephanie: https://www.linkedin.com/in/stephanie-collins-mba-48910b85/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Dr. Virginia Feldman joins Guido Piquet to share lessons from her journey building healthcare businesses. From launching a thriving ASC to founding Nexus Health Resources, Dr. Feldman breaks down what it really takes to scale patient-centered operations. They dive into the evolving role of patient experience, navigating new quality metrics, and what healthcare entrepreneurs should know before stepping into this space. If you’re looking to improve patient experience, strengthen your ASC operations, or grow as a healthcare leader, this one’s worth a listen.
Connect with Dr. Feldman: https://www.linkedin.com/in/virginia-feldman-01129723/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Joel Gaslin, CEO of Navigate Patient Solutions, joins Guido Piquet to unpack one of the biggest challenges in cataract care today—patient education. From shortened evaluation times to tech overload, patients are struggling to keep up, and practices are feeling the pressure. Joel shares how Navigate is helping clinics rethink when and how education happens—and why breaking it up across touchpoints is leading to higher conversions and happier patients. If you’re aiming to improve the cataract experience and free up your team’s time, this one’s worth a listen.
Connect with Joel: https://www.linkedin.com/in/joelgaslin/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Shareef Mahdavi, CEO & CXO of Laser Eye Center of Silicon Valley and founder of the PX Movement, joins Guido Piquet to break down why patient experience matters more than ever. From missed follow-ups to front desk fumbles, Shareef explains how small moments make a big impact—and why practices that invest in experience are the ones that win. Whether you’re tired of competing on price or just want happier patients, this conversation will shift how you think about delivering care.
Connect with Shareef: https://www.linkedin.com/in/shareefmahdavi/
PX90: https://pxmovement.com
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Flora Azucena, CEO and founder of Alchemy Vision, joins Guido Piquet to unpack the training challenges facing ophthalmology practices—and how tech-savvy Gen Z staff might just be the solution. From rethinking technician onboarding to partnering with the AAO, Flora shares how her team is bridging the gap between clinical knowledge and soft skills. A must-listen for anyone trying to build a more efficient, future-ready workforce in eye care.
Connect with Flora: https://www.linkedin.com/in/floraazucena/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Kim Wiley, Head of Clinician Digital Experience and Clinical Platforms at Hanger, joins Guido Piquet to break down how AI is transforming the back office and clinical workflows in healthcare. From building in-house ambient listening tools to rolling out large-scale AI initiatives, Kim shares lessons on change management, privacy, and how to bring staff along for the ride. A must-listen if you’re trying to make AI practical—not just theoretical—in your organization.
Connect with Kim: https://www.linkedin.com/in/kimwiley/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Jane Shuman, founder and president of Eyetechs, joins Guido Piquet to dive into clinical flow and technician training in ophthalmology practices. They talk about staffing challenges, improving patient wait times, and why standardizing protocols matters more than ever. Jane shares practical tips from decades of consulting work to help practices boost efficiency without sacrificing patient care. A must-listen for anyone looking to streamline their clinic and empower their techs!
Connect with Jane: https://www.linkedin.com/in/jane-shuman-eyetechs/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
