Welcome to The Ophthalmology Experience, where we discuss the business side of Ophthalmology. Hosted by Guido Piquet, the Chief Operations Officer of Mann Eye Institute, this podcast features conversations with industry leaders, practice administrators, and physicians about the challenges of running and growing successful practices.
With almost two decades in Ophthalmology, Guido brings practical advice, real stories, and strategies on leadership, patient acquisition, and the latest technologies shaping the industry.
The Ophthalmology Experience is produced and powered by Boost Patients.
In this episode, Kade Wilcox, CEO of Boost Patients, joins Guido Piquet to break down why most practices don’t have a marketing problem, but a follow up problem. He talks about speed to lead, joyful persistence, and the blind spots uncovered after mystery shopping hundreds of clinics, giving a clear look at what really drives patient conversion.
Connect with Kade Wilcox: https://www.linkedin.com/in/kadewilcox/
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Bansari Mehta, COO at Dr. Black’s Eye Associates, joins Guido Piquet to share her journey into ophthalmology and what she believes separates good administrators from great ones. She talks about building trust, communicating clearly, adapting to change, and staying aligned with physician leadership as practices grow.
Connect with Bansari Mehta: https://www.linkedin.com/in/bansari-mehta
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Ben Seals, CEO of Thomas Eye Group, joins Guido Piquet to share insights on building a sustainable career and life in ophthalmology. Ben talks about the importance of creating balance as a leader by integrating work, family, faith, and rest into a long-term rhythm. He also discusses how Thomas Eye Group is shaping the future of care through interventional glaucoma, provider development, and systems that help physicians thrive without burnout.
Connect with Ben Seals: https://www.linkedin.com/in/benseals
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Julianne Jones, COO at Eyecare Center of Northern Colorado, joins Guido Piquet to talk about the changing landscape of private practice in ophthalmology. She shares lessons from her journey across both independent and PE-owned groups, highlighting the importance of strong leadership, team culture, and data-driven strategy. Julianne also reflects on why more young physicians are once again drawn to independence and ownership.
Connect with Julianne Jones: https://www.linkedin.com/in/julianne-jones-coe-75294333
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Sharon Brown, independent ophthalmic consultant and former Director of Operations at Ophthalmic Consultants of Boston, joins Guido Piquet to share lessons from her 40-year career in eye care. She discusses how leadership, adaptability, and connection have shaped her success, offering insights on managing change, developing future administrators, and building strong, patient-centered teams.
Connect with Sharon Brown: https://www.linkedin.com/in/sharon-brown-a9153a270
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Lance Baldwin, Chief Operating Officer and Director of Nursing at Northwest Eye Surgeons, joins Guido Piquet to share how empathy and mentorship shape effective leadership in ophthalmology. He discusses developing new managers, bridging clinics and surgery centers, and building stronger care teams that balance patient care with business performance.
Connect with Lance Baldwin: https://www.linkedin.com/in/lance-baldwin-612010119
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Patti Barkey, Regional Director of Operations at Eye Health America, joins Guido Piquet to discuss how eye care practices can thrive in challenging times. She shares strategies for cutting costs, navigating private equity, and strengthening the workforce, while highlighting the importance of mentoring future leaders.
Connect with Patti Barkey: https://www.linkedin.com/in/patti-barkey-coe-242b4915
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Dr. Cynthia Matossian joins Guido Piquet to explore solutions to some of ophthalmology’s biggest challenges. She shares how the American College of Eye Technicians is training new talent, and how group purchasing can help practices cut costs. Packed with practical insights, this episode is a must-listen for practices looking to strengthen their teams and boost efficiency.
Connect with Dr. Matossian: https://www.linkedin.com/in/cynthiamatossian
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Randy Schaller, CEO of Tylock George Eye Care, joins Guido Piquet to dive into the art of overcoming patient objections in ophthalmology. With extensive experience in healthcare leadership, Randy shares practical strategies for building trust, addressing fears, and guiding patients through financial and timing concerns. If you want to help your team boost conversions, improve patient relationships, and create confidence throughout the patient journey, this episode is packed with actionable insights.
Connect with Randy: https://www.linkedin.com/in/randy-schaller-mba-73a3b422
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
In this episode, Dr. Michael Rivers joins Guido Piquet to discuss how automation, staffing strategies, and technology are shaping the future of ophthalmology. Drawing from his experience as a retina specialist and senior director of ophthalmology at ModMed, Dr. Rivers shares insights on improving efficiency, supporting staff, and maintaining the personal touch patients value most.
If you’re looking to streamline operations, strengthen your team, and prepare your practice for the future of patient care, this episode offers practical guidance and forward-thinking perspectives.
Connect with Dr. Rivers: https://www.linkedin.com/in/michaelbrivers
THIS EPISODE IS BROUGHT TO YOU BY:
Boost Patients | Convert More Modern Vision Correction & Cataract Leads Into Patients | https://www.boostpatients.com
Boost follows up with your New Patient Inquiries 24/7, within 60 Seconds. Their Patient Concierge team calls, texts, and emails potential patients, following up for months and scheduling new patient consultations directly onto your calendar.
Connect with Guido:
• Guido’s Linkedin – https://www.linkedin.com/in/guidopiquet/
• Mann Eye Institute’s Website – https://www.manneye.com
